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Frequently Asked Questions
- I’m unable to find one of my favorite Simply Asia®/Thai Kitchen® products? Can you help me locate it?
We are glad to help you find your favorite product. Check our Discontinued Product List to ensure it is still being manufactured. If we still make it, find the product on our website and click on the “Where to Buy” box to find online retailers as well as stores near you that carry the product and have it in stock. We suggest contacting the store prior to making a special trip to ensure it is still in stock. If your local store doesn’t show up on our locator, we advise you to speak with your store manager about availability as they may be able to order it for you.
- Can I order Simply Asia®/Thai Kitchen® products from you directly?
While we do not currently have a direct order service, most of our products can be purchased online. Just use the search feature on the top right-hand corner of our website to find the product page and click on the red “Where to Buy” box to find online retailers that carry the product and have it in stock.
Do you accept ideas or suggestions, including for new products?
Thank you for your interest in our products. As a practice, we do not accept ideas or suggestions relating to new products, flavors, packaging, marketing, or recipes as we have departments devoted to product and marketing innovation.
Thank you for being a fan!
- How can I get coupons for your products?
Thanks for your interest in our products! While we don’t mail out coupons, from time to time you will find sales on our products in your local grocery store, and we sometimes have digital coupons available online and through mobile coupon apps. Offering coupons through a variety of sources allows us to reach not only loyal consumers, such as yourself, but also new consumers in hope that they will try our products.
- Who do I contact concerning donations?
Donations requests can be made via email at email@example.com or by mail. All written requests for donations must be on your organization’s letterhead and received six weeks prior to your event. Please give information concerning type of fundraiser and approximate number of participants. For more information about our Charitable Guidelines, please visit https://www.mccormickcorporation.com/company/responsibility/charitable-donations. Address the letter to:
McCormick & Co., Inc.
24 Schilling Road, Suite 1
Hunt Valley, MD 21031
Attn: Charitable Donations Committee
- Where can I find nutrition information for a Simply Asia®/Thai Kitchen® product?
Thai Kitchen® has nutrition information posted on our product pages.
- How long are Simply Asia and Thai Kitchen Coconut products good for once opened, and how should I store?
Once opened, coconut milk/cream can be kept in the refrigerator in a sealed container for 4 days and can be frozen in a freezer safe container for up to 3 months.
- Why is the coconut milk solidified?
Canned coconut milk naturally separates and solidifies, and it is not unusual for a can to sometimes be completely solid or have a “cottage cheese” consistency. This is due to the high fat content of our premium coconut milk and the fact that we do not dilute our product. Changes in temperatures during storage (both in warehouse and in the pantry) can accelerate this hardening. Solidification of this product does not indicate that the product has spoiled. If the product is solid when you completely remove the can’s lid, you can warm up the coconut milk to get it back into liquid form and give it a good stir.
- What is Guar Gum and why is it in Coconut milk?
Guar gum is a natural thickener made from the guar name.
- Is your coconut milk peanut and tree nut free?
Our coconut milk does not contain peanuts or tree nuts, except for coconut.
Our Tetra-pak Coconut Milk is processed on a line that does not have tree nuts, but tree nuts are present elsewhere in the facility. There are allergen, sanitation, and hygiene programs in place to ensure employees follow good manufacturing practices and are trained in the importance of correct labeling and the necessity of performing thorough equipment clean-up and change over procedures to minimize cross-contact of ingredients.
Our Coconut Milk in cans does not have peanuts or tree nuts on the line or in the facility.