Have a question about one of our products or our site?

Search our FAQs below. Not finding what you need? Send us your question using the form below. We make every effort to answer our consumers as quickly as possible and will usually respond within 3 business days. If this is an urgent matter, or if you need immediate assistance, please call us at 1-800-632-5847 (M-F 9am-7pm EST).

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Simply Asia FAQ's

  • How does Simply Asia®/Thai Kitchen® label for the top allergens and sensitivities?

    We are aware of allergies and sensitivities to the following ingredients:

    • Wheat
    • Milk & Milk Products
    • Peanuts
    • Tree Nuts
    • Egg
    • Soy
    • Shell Fish
    • Fish
    • Yellow Dye #5 and 6
    • Monosodium Glutamate or MSG
    • Sulfites over 10 ppm
    • Gluten containing grains - including barley, rye, oats, spelt, triticale, and kamut

    We will always declare these ingredients on our label in the ingredients statement - they will never be hidden under the notations of "spices" or "natural flavors".  This labeling policy adheres to the Food Allergen Labeling and Consumer Protection Act (FALCPA).

    Our Simply Asia/Thai Kitchen facilities have allergen, sanitation, and hygiene programs in place.  Our employees follow good manufacturing practices and are trained in the importance of correct labeling and the necessity of performing thorough equipment clean-up and change over procedures to minimize cross-contact of ingredients.

    We encourage you to read the ingredient statement on your package at the time of purchase to ensure accurate, up to date information.

    If any product has a Gluten Free claim, the product and the manufacturing line has been validated Gluten Free. 

     

  • How does Simply Asia®/Thai Kitchen® label for gluten?

    Thai Kitchen® will always declare gluten ingredients on our label in the ingredients statement. Gluten is listed as "wheat", "barley", “rye”, “oats”, “spelt”, “triticale”, “kamut” or any protein containing part thereof and hybridized strains of these grains in our ingredient statements. 

    Gluten will never be hidden under the notations of "spices" or "natural flavors".  This labeling policy adheres to the Food Allergen Labeling and Consumer Protection Act (FALCPA).

    Our Thai Kitchen facilities have allergen, sanitation, and hygiene programs in place.  Our employees follow good manufacturing practices and are trained in the importance of correct labeling and the necessity of performing thorough equipment clean-up and change over procedures to minimize cross-contact of ingredients.

    Because we are constantly improving our products, we do not offer a list of our products that do not currently contain glutens.  We encourage you to read the ingredient statement on your package at the time of purchase to ensure accurate, up to date information.  If any product has a Gluten Free claim, the product and the manufacturing line has been validated Gluten Free.

  • I’m unable to find one of my favorite Simply Asia®/Thai Kitchen® products? Can you help me locate it?

    We are glad to help you find your favorite product. Check our Discontinued Product List to ensure it is still being manufactured. If we still make it, find the product on our website and click on the “Where to Buy” box to find online retailers as well as stores near you that carry the product and have it in stock.  We suggest contacting the store prior to making a special trip to ensure it is still in stock. If your local store doesn’t show up on our locator, we advise you to speak with your store manager about availability as they may be able to order it for you.   

  • Can I order Simply Asia®/Thai Kitchen® products from you directly?

    While we do not currently have a direct order service, most of our products can be purchased online.  Just use the search feature on the top right-hand corner of our website to find the product page and click on the red “Where to Buy” box to find online retailers that carry the product and have it in stock.

  • How can I get coupons for your products?

    Thank you for your interest in our products.  We are sorry but we do not have coupons available for mailing.  We promote our products in many ways and encourage you to check for available coupons for our family of brands through some of the other sources available.  We regularly promote our products through weekly sales in local stores.  Please check your store’s weekly circular and store shelves for these special offers.  Store loyalty cards sometimes offer additional in-store discounts and load-to-card offers.  Our coupons are sometimes available in the coupon inserts in local newspapers as well as through websites such as www.coupons.com and www.redplum.com 

  • Who do I contact concerning donations?

    Donations requests can be made via email at cdc@mccormick.com or by mail. All written requests for donations must be on your organization’s letterhead and received six weeks prior to your event. Please give information concerning type of fundraiser and approximate number of participants. For more information about our Charitable Guidelines, please visit https://www.mccormickcorporation.com/company/responsibility/charitable-donations. Address the letter to:

    McCormick & Co., Inc.
    24 Schilling Road, Suite 1
    Hunt Valley, MD 21031
    Attn: Charitable Donations Committee

  • Where can I find nutrition information for a Simply Asia®/Thai Kitchen® product?

    Thai Kitchen® has nutrition information posted on our product pages.

  • How long are Simply Asia and Thai Kitchen Coconut products good for once opened, and how should I store?

    Once opened, coconut milk/cream can be kept in the refrigerator in a sealed container for 4 days and can be frozen in a freezer safe container for up to 3 months.

  • Why is the coconut milk solidified?

    Canned coconut milk naturally separates and solidifies, and it is not unusual for a can to sometimes be completely solid or have a “cottage cheese” consistency.  This is due to the high fat content of our premium coconut milk and the fact that we do not dilute our product.  Changes in temperatures during storage (both in warehouse and in the pantry) can accelerate this hardening.  Solidification of this product does not indicate that the product has spoiled.  If the product is solid when you completely remove the can’s lid, you can warm up the coconut milk to get it back into liquid form and give it a good stir.

  • What is Guar Gum and why is it in Coconut milk?

    Guar gum is a natural thickener made from the guar name.

  • Is your coconut milk processed in a peanut and tree nut free facility?

    The facilities that process our Coconut Milks and Coconut Cream products is peanut and tree nut free, with the exception of coconut.