Stubb&#39;s FAQs

FAQ

Allergen / Ingredients

We are aware of allergies and sensitivities and will always declare the following ingredients on our label in the ingredient statement - they will never be hidden under the notations of "spices" or "natural flavors":

•Wheat
•Milk & Milk Products
•Peanuts
•Tree Nuts
•Egg
•Soy
•Shellfish
•Sesame (for products made beginning January 2023)
•Fish
•Yellow Dye #5 (Tartrazine)
•Monosodium Glutamate or MSG
•Sulfites over 10 ppm
•Gluten containing grains - including barley, rye, oats, spelt, triticale, and kamut

If no ingredient statement appears on the product label, then the products is as it appears in the product name (e.g. black pepper). This labeling policy is compliant with US or Canadian food labeling laws, as appropriate.

If any product has a Gluten Free claim, the product and the manufacturing line has been validated Gluten Free.

Our facilities have allergen, sanitation, and hygiene programs in place. Our employees follow good manufacturing practices and are trained in the importance of correct labeling and the necessity of performing thorough equipment clean-up and change over procedures to minimize cross-contact of ingredients.

It is important that you read the ingredient statement on your package at the time of purchase to ensure accurate, up-to-date information, as product formulas may change. While we list all ingredients on our packaging in accordance with regulatory guidelines, some ingredients may be included under broader terms like “spices” or “natural flavors”. If you have concerns about any ingredients, we encourage you to contact us directly so we can look into it for you.

The term “natural flavors” can vary depending on the product. We use a variety of natural flavors, all of which are derived from natural sources.
The collective terms “spices” or “spices and herbs” means any aromatic vegetable substance in the whole, broken, or ground form such as allspice, basil, bay leaves, cinnamon, ginger, turmeric, sage, etc.

For proprietary reasons, we cannot provide details on the ingredients used in “natural flavors” or “spices” or “spices and herbs”. However, if there is a specific ingredient of concern, we can advise on its presence or absence within our product.

We are aware of allergies and sensitivities and will always declare the following ingredients on our label in the ingredient statement - they will never be hidden under the notations of "spices" or "natural flavors":

•Wheat
•Milk & Milk Products
•Peanuts
•Tree Nuts
•Egg
•Monosodium Glutamate or MSG
•Soy
•Shellfish
•Sesame (for products made beginning January 2023)
•Fish
•Yellow Dye #5 (Tartrazine)
•Sulfites over 10 ppm
•Gluten containing grains - including barley, rye, oats, spelt, triticale, and kamut

It is important that you read the ingredient statement on your package at the time of purchase to ensure accurate, up-to-date information, as product formulas may change. While we list all ingredients on our packaging in accordance with regulatory guidelines, some ingredients may be included under broader terms like “spices” or “natural flavors”. If you have concerns about any ingredients, we encourage you to contact us directly so we can look into it for you.

Cooking / Substitution

General

Thanks for your interest in our products! While we don’t mail out coupons, samples or promotional items related to our brands, we do offer special deals with local stores where there will be more sale prices for everyone. Please check with your local grocery stores to take advantage of special deals when they are offered. You may also find digital coupons from some of our products occasionally offered online, along with the many mobile coupon apps that are now available.

Due to the large volume of inquiries we receive, we ask that all donation or sponsorship requests be submitted in writing. For submission guidelines and information, please visit: www.mccormickcorporation.com/en/responsibility/charitable-donations

All requests for donations or sponsorships must be on your organization’s letterhead and include:

•Name of event
•Date of event
•Approximate number of participants
•Cause that will benefit from a donation
•Type of donation/sponsorship requested

Thank you for your interest in our products. As a practice, we do not accept ideas or suggestions relating to new products, flavors, packaging, marketing, or recipes as we have departments devoted to product and marketing innovation. While we appreciate feedback on our products, if you still choose to submit an idea or suggestion, you understand and agree that our Website Terms of Use and/or Note about Unsolicited Submissions applies to such submissions. Thank you for being a fan!

Order / Shop

Please review the checkout page before you submit your order for the shipping methods available for your items. We will arrange for shipment of the products to you in accordance with the applicable method selected. You will pay all shipping and handling charges specified during the ordering process. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

Orders are typically processed within two business days of when the order is processed. We ship orders every Monday through Friday using standard shipping services. Orders are typically delivered within 7 days once shipped. Expedited shipping options can be selected when available. Once your package ships, we will send an email with a link to track it. If you have any questions about your order, please contact us at orders@shop.mccormick.com or call us Monday - Friday, 9 AM - 5 PM CST at1-800-292-3999.

There are many reasons for a failed credit card transaction. Your card information may have been entered incorrectly, the card may have expired or reached its limit, or a malfunction may have occurred with the credit card processing system. Please double check your information. If you continue to have problems, please contact our Customer Service Monday through Friday, 9:00 AM-4:00 PM CST at1-800-292-3999, or email support@shop.mccormick.com. Please provide them with any error messages you may have received. However, to protect your information, please do not share your credit card details via email.

To cancel your order, please contact Customer Service at 1-800-292-3999, Monday through Friday or email us at orders@shop.mccormick.com on the day that you placed your order. Due to our desire to promptly ship out customer orders, we cannot guarantee that your order can be canceled. However, we will make every effort to cancel your order provided that it has not entered the shipping process.

Product Availability

We are glad to help you find your favorite product! While many items can be ordered directly from us, we can help find a retailer in your area that carries what you are looking for. Find the product on our website and click the “Find A Retailer” box to access online retailers as well as stores near you that carry the product.

We do suggest contacting the store prior to making a special trip to ensure it is still in stock. If your local store doesn’t show up on our locator, we advise you to speak with your store manager about availability as they may be able to order it for you.

If you are still unable to locate the product you are looking for, check our Discontinued Product List to ensure it is still being manufactured, or Contact Us directly for assistance.