Have a question about one of our products or our site?

Search our FAQs below. Not finding what you need? Send us your question using the form below. We make every effort to answer our consumers as quickly as possible and will usually respond within 3 business days. If this is an urgent matter, or if you need immediate assistance, please call us at 1-800-841-1256 (M-F 9am-7pm EST).

You can attach a photo or screen shot of a product or other items here. Providing us a photo or screen shot, that includes the "Best by" Date and/or UPC, can help ensure we understand your query.

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French's FAQs

  • How does French’s® label for top allergens and sensitivities?

    We are aware of allergies and sensitivities to the following ingredients:

    Wheat Soy
    Milk & Milk Products Shell Fish
    Peanuts Fish
    Tree Nuts Yellow Dye #5 and 6
    Egg Sulfites over 10 ppm
    Monosodium Glutamate or MSG Gluten containing grains - including barley, rye, oats, spelt, triticale, and kamut

    We will always declare these ingredients on our label in the ingredients statement - they will never be hidden under the notations of "spices" or "natural flavors". This labeling policy adheres to the Food Allergen Labeling and Consumer Protection Act (FALCPA).

    Our facilities have allergen, sanitation, and hygiene programs in place. Our employees follow good manufacturing practices and are trained in the importance of correct labeling and the necessity of performing thorough equipment clean-up and change over procedures to minimize cross-contact of ingredients.

    We encourage you to read the ingredient statement on your package at the time of purchase to ensure accurate, up to date information.

  • How does French’s® label for gluten?

    We understand the seriousness of food allergens and sensitivities. We will always declare gluten ingredients on our label in the ingredients statement. Gluten is listed as "wheat", "barley", “rye”, “oats”, “spelt”, “triticale”, “kamut” or any protein containing part thereof and hybridized strains of these grains in our ingredient statements. This labeling policy adheres to the Food Allergen Labeling and Consumer Protection Act (FALCPA).

    Gluten will never be hidden under the notations of "spices" or "natural flavors".

    Our facilities have allergen, sanitation, and hygiene programs in place. Our employees follow good manufacturing practices and are trained in the importance of correct labeling and the necessity of performing thorough equipment clean-up and change over procedures to minimize cross-contact of ingredients.

    Because we are constantly improving our products, we do not offer a list of our products that do not currently contain glutens. We encourage you to read the ingredient statement on your package at the time of purchase to ensure accurate, up to date information. If any product has a Gluten Free claim, the product and the manufacturing line has been validated Gluten Free.

  • I’m unable to find one of my favorite French’s® products? Do you still manufacture it? Can you help me locate it?

    We are glad to help you find your favorite product. Check our Discontinued Product List (https://www.mccormick.com/discontinued) to ensure it is still being manufactured. If we still make it, find the product on our website and click on the “Where to Buy” box to find online retailers as well as stores near you that carry the product and have it in stock.  We suggest contacting the store prior to making a special trip to ensure it is still in stock. If your local store doesn’t show up on our locator, we advise you to speak with your store manager about availability as they may be able to order it for you.   

  • Can I order French’s® products from you directly?

    While we do not currently have a direct order service, most of our products can be purchased on line. Just use the search feature on the top right-hand corner of our website to find the product page and click on the red “Where to Buy” box to find online retailers that carry the product and have it in stock.

  • How can I get coupons for your products?

    Thank you for your interest in our products. We are sorry but we do not have coupons available for mailing. We promote our products in many ways and encourage you to check for available coupons for our family of brands through some of the other sources available. We regularly promote our products through weekly sales in local stores. Please check your store’s weekly circular and store shelves for these special offers. Store loyalty cards sometimes offer additional in-store discounts and load-to-card offers. Our coupons are sometimes available in the coupon inserts in local newspapers, through websites such as coupons.com and redplum.com (moving to www.retailmenot.com/everyday), and many mobile coupon apps that are now available.

  • Who do I contact concerning donations?

    Donations requests can be made via email at cdc@mccormick.com or by mail. All written requests for donations must be on your organization’s letterhead and received six weeks prior to your event. Please give information concerning type of fundraiser and approximate number of participants. For more information about our Charitable Guidelines, please visit https://www.mccormickcorporation.com/company/responsibility/charitable-donations. Address the letter to:

    McCormick & Co., Inc.
    24 Schilling Road, Suite 1
    Hunt Valley, MD 21031
    Attn: Charitable Donations Committee

  • Where can I find nutrition information for an French’s® product?

    French’s® has nutrition information posted on our product pages. Just visit https://www.mccormick.com/frenchs/products

  • Are French's Mustards Kosher?

    Most of French's Mustards are certified kosher by the Orthodox Union. Those that are, will have the OU logo on the front label.

  • Do French’s® Mustards need to be refrigerated?

    Dijon and Horseradish mustards will lose their distinct flavors if not refrigerated, so we encourage refrigerating both. For all other mustards, refrigeration will help maintain flavor; however, it is not necessary to refrigerate if you prefer to consume your mustard at room temperature. There are no ingredients in mustard that spoil.

  • What is the shelf life of French’s® Mustard?

    Quality, freshness, and flavor are top priorities at French's. We use a “Best By” date coding system on our packaging. This is not an expiration date, however; the date stamped on the container is the date by which we recommend that you use the product in order to ensure its optimal flavor, freshness, and quality. The product will generally maintain good flavor quality for two to three months after that date, if refrigerated. While refrigeration will help maintain flavor, it's not necessary to refrigerate if you prefer to consume your mustard at room temperature. The recommended shelf life from the date of manufacture of French's® Mustard is 18 months in a squeeze bottle, and 24 months in a glass jar.

  • Are French’s® French Fried Onions made with real onions?

    Yes. We use real onions in our French Fried Onions.

  • Are French's® French Fried Onions kosher?

    Yes. Both French's® Original French Fried Onions and French's® Cheddar French Fried Onions are certified kosher by the Orthodox Union. The Original variety are kosher-parve and the Cheddar variety are kosher-dairy.

  • Does French's® French Fried Onions contain trans fats?

    No. French's® French Fried Onions contain 0g of trans fats per serving.

  • Are French's® French Fried Onions gluten free?

    No. French’s® Fried Onions are not gluten free. They do contain wheat flour.

  • For the Green Bean Casserole, can fresh green beans be substituted for frozen/canned green beans?

    Yes. Use four cups of cut-up green beans. Cook them in just enough salted water to cover them. Make sure to drain well and proceed with recipe.

  • Can the Green Bean Casserole be prepared in advance?

    Yes. The casserole can be prepared in advance and stored 24 hours if refrigerated. You should follow the recipe as usual but to ensure the onions will stay crispy, we recommend that you do not place the onions on top until you are ready to reheat.

  • What is the shelf life of French's® French Fried Onions?

    The shelf life of French's® French Fried Onions is 18 months from the date of manufacture. For optimal taste and flavor, we recommend that you consume our product by the "Best By" date on the package.

  • How should I store French's® Worcestershire Sauce?

    French's® Worcestershire Sauce should be stored at room temperature before opening. Once the bottle has been opened, it should be refrigerated in order to maintain the best flavor. Do not freeze. French's® Worcestershire Sauce has a shelf life of 24 months and we recommend that you consume this product by the "Best By" date on the package.

  • What is the shelf life of French's® Worcestershire Sauce?

    Quality, freshness, and flavor are top priorities at French's. We use a “Best By” date coding system on our packaging. This is not an expiration date, however the date stamped on the bottle is the date by which we recommend that you use the product in order to ensure its optimal flavor, freshness, and quality. The product will generally maintain good flavor quality for up to 24 months and we recommend that you consume this product by the "Best By" date on the package.